Returns & Refunds Policy

We want you to love your purchase from OwlBumble. If for any reason you’re not satisfied, we offer a simple return and refund process.

1. Return Eligibility

  • Returns must be requested within 14 days of delivery
  • Items must be unused, in their original packaging, and in resellable condition
  • Custom or personalized items are not eligible for return unless defective or damaged

2. How to Request a Return

Please email us at [email protected] with your order number, reason for return, and photos (if applicable). We will provide return instructions within 1–2 business days.

3. Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection
  • If approved, your refund will be processed within 5–7 business days to your original payment method
  • Shipping fees (if any) are non-refundable unless the return is due to our error

4. Damaged or Incorrect Items

If you received a damaged or wrong item, please contact us within 3 days of delivery with photos. We will arrange a replacement or issue a full refund.

5. Contact Information